This paper examines the implementation of e-government in selected countries. Using a sample of 41 countries at various stages of economic development, the study finds that the largest stage (43.9%) of e-government implementation is publishing – i.e., governmental web sites are used to provide basic information only. The next most common level (36.58%) of implementation is interactive phase – i.e., citizens are given the information with which to correspond with government via e-mail and chat rooms; forms are also available online. Only a small percentage (9.76%) of countries are currently providing e-government access and interaction at a high level – i.e., citizens participate in transactions via digital government; end-to-end online transaction. However, some countries are still at the very beginning stages of e-government (9.76%) – i.e., web sites are under construction; thus, no government information or services are provided online. The findings support the general tenet that e-government implementation is affected by a host of factors, including administrative traditions, political culture, institutional maturity, regulatory/policy frameworks, and the availability of technology.

Keywords: E-Government, Information & Communication Technologies, ICTs


Country Governmental Evaluation